How can we help?

FAQ

Product Information

 What is PatioPoncho?

PatioPoncho is a durable, weather resistant cover designed to protect your outdoor furniture cushions from rain, pollen, and UV damage. It provides an easy-to use solution that eliminates the need for bulky covers or constantly bringing cushions indoors.

What materials is PatioPoncho made from?

PatioPoncho is made from high-quality, waterproof, and UV-resistant fabric designed to withstand outdoor elements while remaining lightweight and easy to store.

Does PatioPoncho fit all types of outdoor furniture?

Yes! PatioPoncho is designed to fit various furniture types, including single chairs and three-seater sofas. Our versatile design ensures a snug and secure fit.

Usage & Installation

How do I install PatioPoncho?

Please see installation video and or use our instruction manual located at the Home page.

Can I leave PatioPoncho on my furniture year-round?

Yes! PatioPoncho is designed for all season protection. However, for extended longevity, we recommend occasional cleaning and storage during extreme weather conditions.

Is PatioPoncho machine washable?

No, but it can be easily cleaned with a damp cloth and mild soap. Let it air dry before folding and storing.

Ordering & Shipping

Where can I purchase PatioPoncho?

You can order directly from our website at www.thepatioponcho.com or through our authorized retailers.

How long does shipping take?

Standard shipping takes 5-7 business days. Expedited shipping options are available at checkout.

Do you offer international shipping?

Currently, we ship within the U.S. and Canada.
We are working on expanding our availability to more locations soon!

Returns & Warranty

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your PatioPoncho, you can return it for a full refund or exchange. Please refer to our Returns & Exchanges page for details.

Does PatioPoncho come with a warranty?

Yes! PatioPoncho includes a 1-year limited warranty covering defects in materials and workmanship.

Contact & Support

How can I contact customer service?

You can reach us at support@patioponcho.com or call 1 888-500-1247.

Follow us on social media for updates and promotions.

Get in touch

Still have questions? Feel free to contact us anytime!